Application Support Specialist

At KWAN, we don’t just offer jobs – we provide platforms for Building a Bright Future. We work with a wide range of technologies, and can align your unique skills, passions, and professional background to place you in a project that matters. Growth is very important in
KWAN, and we will guide you throughout your career journey, with an entire team of dedicated People Managers.

Currently, we are seeking a Application Support Specialist who’s eager to continuing to evolve, thrives on challenges, and is ready to embark in a new opportunity.

💼 Responsabilities:

• Effectively manage and solve production incidents;
• Follow-up and coordinate changes and technical operations (electrical shutdown, servers mode, Disaster Recover procedures, etc.);
• Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking;
• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need);
• Manage backup data and ensure regular restoring tests;
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines;
• Control load capacity for the applications;
• Contribute consistently to the continuous automation and improvement of existing procedures;

👨‍💻 Requirements:

• Minimum 2 years of experience in similar roles;
• Good knowledge on both Linux and Windows environments;
• Experience with BMC/Control-M or other industrial scheduler;
• Good knowledge of scripting languages (Shell, Python and/or PowerShell);
• Concepts of databases;
• Experience with Infrastructure back-ups;
• Experience with monitoring tools;
• Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos;

🌟 Offer:

• Empowering and respectful work culture where every voice matters;
• Personalized Coaching Program: Provided by in-house specialists, our People Managers;
• Continuous Learning: Join our tech meetups and online trainings;
• Dynamic Community Culture: From movie and quizz nights to dinners and our annual summer gathering, we believe in having fun together;
• Celebrating You: Through our Rocket Points Employee Rewards System, we constantly recognize your contributions.

If this offer resonates with your career aspirations and you’re ready to embrace an exciting new challenge, we encourage you to seize this opportunity.

Not sure yet? No problem! Reach out anyway, and let our team guide you through the best opportunities we have for you. 🚀