People Experience Partners: the secret to stability, fulfillment, and productivity in tech teams.

If you work with KWAN or have ever heard of us, then the term “People Experience Partner”, or simply “PEP”, might sound familiar…

We see these professionals as the secret behind the stability of our KWANers in client tech teams. That’s why, in this article, we’ll explain what they are, how they work, and why they make such a difference for your tech team.

1 – What is a People Experience Partner?

The People Experience Partner is someone who helps our consultants, or KWANers, proactively and reactively. Whatever challenges a KWANer may face, they can always count on their PEP for support. This way, the problem-solving process becomes more efficient, since the solution often involves reaching out to the PEP.

“As I usually say, the PEP is a “best friend” at KWAN. That person who’s always available and ready to help make an employee’s career path easier through constant contact: conversations, venting, sharing, etc.” – Eliana Almeida, People Experience Lead.

2 – What’s the role of this specialist?

The scope of a People Experience Partner’s work is broad. It involves any necessary measures to help KWANers not only solve problems but also elevate their performance levels. From administrative issues to creating a training plan, assisting with immigration processes, or transitioning to a new project, the People Experience Partner acts as a guiding agent to help the KWANer get to where they want to be.

3 – What are the advantages of having a People Experience Partner coaching your IT professionals?

The tech world is constantly changing and, coupled with the demands of our clients, it’s natural for our KWANers to experience moments of higher vulnerability and uncertainty. Especially when considering that we’re integrated in a highly competitive, dynamic, and aggressive market. The People Experience Partner acts as both a guide and a stabilizing presence. They help professionals focus on their goals rather than their worries or fears.

“The focus of a PEP is to help the KWANer align with the team and the organizational environment. They work on their behavioural soft skills, posture, ability to speak in public, time management, social skills, and conflict management, always considering what’s happening at the moment and what the employee needs to improve or wants to achieve”. – Eliana Almeida, People Experience Lead.

“Having a PEP is having someone the employee can count on for both the highs and the lows. Our work is always developed to make the employee feel good within the company and the project they’re part of”. – Sara Melo, People Experience Partner.

4 – How does working with a PEP increase the stability and quality of tech teams?

The tech team leader doesn’t have to worry about whether one of their members is pursuing their desired career path or not, because there’s a People Experience Partner dedicated to that. They end up bringing that stability and safety to the team, so it can face its challenges, since individual challenges are being handled by a PEP.

5 – What do KWANers say about the PEPs’ work? What about the clients?

The majority of KWANers highlight the availability, not only to solve problems, but also to welcome feedback, whether professional or not. The PEP is also described as someone who acts as a bridge between challenges and solutions, as well as a guide to overcome difficulties.

KWANers’ feedback regarding their People Experience Partners

“Catarina takes care of us, gives us advice, and genuinely cares. She shows us she’s there for us, regardless of everything”. – Mateus Cambraia, .Net Developer

“Jorge has done everything in his power to make my experience at KWAN as comfortable and stable as possible. I can always be completely honest with him, and the employee’s wishes are always respected”. – Hugo Rosa, Fullstack Developer

“Mayra has been essential for me to feel comfortable here in Portugal. She’s helped me with many of my doubts and is always available. I feel immense gratitude and fondness towards her”. – Daniel Pereira, Identity & Access Manager

“Daniela is amazing, always available and willing to hear and help me out. She takes initiative and assists me with any questions and difficulties I might have. She’s a cheerful person with a contagious charisma. I’ve got nothing negative to say but thanks”. – Willian Volpato, Software Developer

“Eliana always considers the human side, apart from our professional goals. She truly knows me and cheers me on. She motivates me and helps me reach my goals”. – Pamela Ruiz, Systems Analyst

“Dinis is extremely thoughtful, available, and does everything to solve any problems/questions that surface throughout the day. He really makes a difference”. – António Neto, Quality Assurance

“Isabela has done a great job with me. She provides excellent support, contributing to professional growth as well as helping balance the interests of the client with my work and other things that concern me”. – Juan Maciel, Frontend Developer

Our secret can be yours, too! Let’s work together and thus contribute to the success of your project!